Shipping policy

DELIVERY TERMS

Any time frames quoted by RedRoo for delivery of the Products are estimates only. RedRoo will use its reasonable endeavours to supply the Products in the quantities specified in the Order Confirmation.

RedRoo will not be liable for any Loss suffered by the Customer arising out of any delay or failure to deliver the Products (or any part of them) in accordance with any specified time frame or failure to deliver the Products in the quantities specified in the Order Confirmation. Unless expressly precluded by the Order Confirmation, RedRoo reserves the right to deliver the Product by instalments.

Your order will be delivered to the Delivery Location you specified when placing your order. If your Delivery Location is geographically remote, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we despatch your Customer Order. We reserve the right not to deliver to any country that is prohibited by applicable laws.

Deliveries are made by third party couriers and take place in accordance with the working hours of those couriers. It is not possible to specify a precise time at which a delivery will take place, and delivery time might vary depending on geographic location of your Delivery Location and the courier used.

If you order a Product for international delivery, it may be opened and inspected by customs authorities and may be subject to import duties and taxes when the delivery reaches its destination. You may be required to pay import duties and taxes. RedRoo has no control over these charges and cannot predict the amount.

If the Customer does not, or indicates to RedRoo that it will not, take or accept delivery of any of the Products, then these Products will be deemed to have been delivered when the courier was willing to deliver them.

RedRoo may suspend or cancel delivery of the Products if RedRoo reasonably believes that the Products may cause injury or damage or may infringe the IPR of any person, or if any payment is owing from the Customer to RedRoo under this Contract or any other contract remains outstanding. No such suspension or cancellation will in any way constitute admission of liability or fault by RedRoo.