1.         DEFINITIONS

In this Contract, unless the context requires otherwise:

Business Day means:

(a)     in the case of delivery of Products – a Monday to Friday in the place where the Products are to be delivered to the Customer excluding any gazetted or recognised public holiday in that place; and

(b)     in all other cases – a Monday to Friday in Sydney, Australia excluding any gazetted or recognised public holiday.

Contract has the meaning given in clause 2.1.

Customer, you, and your, refers to the person or legal entity identified in the Order Confirmation and/or the Invoice.

Customer Order means the Customers order submitted via RedRoo’s website to purchase the Products specified by the Customer.

Delivery Location means the place specified in the Order Confirmation or Invoice as the place to which the Products will be delivered or, if no place is specified in either the Order Confirmation or the Invoice, the place designated by the Customer and agreed by RedRoo for delivery of the Products. We reserve the right not to deliver to any country.

RedRoo and RedRoo Offroad means Boss RedRoo Offroad (RedRoo) (ABN 44 656 860 791) of 2 Merrindale Dr, Croydon South VIC 3136, Australia..

Force Majeure means any circumstance beyond the reasonable control of a party including acts of God, natural disasters, acts of war, pandemics, riots and terrorist acts.

Intellectual Property Rights or (IPR) means all present and future, intellectual and industrial property rights conferred by statute, at common law or in equity wherever those rights might arise, including (without limitation) copyright, inventions, patent rights, patent applications, designs, trade marks, circuit layouts and rights to protect know-how, trade secrets, goodwill or confidential information, irrespective of whether such rights are registered or capable of registration.

Invoice means the invoice or invoices issued by RedRoo for the supply of the Products and Services.

Loss means any loss, expenses, costs, damages and claims.

Order Confirmation means formal acknowledgement of the Customer's Order issued by RedRoo to the Customer (which acknowledgement may be via email and/or screen display at time of transaction).

Price means the total price excluding Tax payable for the Product or Services including applicable shipping, handling or delivery costs.

Product means the product or products described in the Order Confirmation.

Product Documentation means any documentation provided by RedRoo to the Customer which describes the operation and functionality of a Product.

Services means installation of Products to the Customer’s vehicle as described in the Order Confirmation.

Showroom means RedRoo’s showroom at 2 Merrindale Dr, Croydon South VIC 3136, Australia..

Taxes means:

(a)     any value added tax, goods and services tax, sales tax, excise or any other tax on the supply of services or goods in the jurisdiction in which the services or goods are supplied to, or imported by the Customer; or

(b)     any tax, levy, duty, charge, impost, deduction or withholding however it is described that is imposed by a government agency, together with any related interest, penalty, fine or other charge, other than one that is imposed on net income of the other party in any jurisdiction.

 

2.         FORMATION OF CONTRACT

2.1.     No contract comes into existence until RedRoo accepts the Customer Order by issuing an Order Confirmation.  A contract is deemed to come into existence at the time and place where the Order Confirmation is issued by RedRoo.

2.2.     Products or Services may be ordered on the Website or at our Showroom.

2.3.     All orders are subject to acceptance by RedRoo. We are not obliged to accept your order and may decline to accept any order. If we accept your order, you will receive an Order Confirmation from us acknowledging that we have received your order and giving you an order reference number. If there are any errors in the Order Confirmation please notify us immediately.

3.         PRICE AND PAYMENT

3.1.     The Price for the Products and Services is the Price specified in the Order Confirmation. 

3.2.     Despite our best efforts, it is always possible that a Product or Service listed on the Website may be incorrectly priced or not available. We will normally verify prices and availability as part of our despatch procedure so that, where the correct price is less than our stated price, we will charge you the lower amount. If the correct price is higher than the price stated on the Website, we will either contact you for instructions before despatching the Product arranging the Service or reject your order and notify you of the rejection. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the Contract, refund you any sums you have paid and require the return of any the Product delivered to you.

3.3.     Payment for all orders must be made by credit or debit card through our authorised payment gateway on the checkout page. Our authorised payment gateway has its own terms and conditions affecting your transaction, and you can review their Privacy Policy at https://bossredroo.com.au/policies/privacy-policy.

3.4.     Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

3.5.     Delivery for Products will be charged in addition to the price of Products and is included in the total cost in the Order Confirmation.

3.6.     The Customer may, at the discretion of RedRoo, collect Products from warehouse locations nominated by RedRoo.

3.7.     The Customer is responsible for all Taxes (including import duties and customs charges applicable to the Product) payable on or associated with their purchase of the Product.

3.8.     RedRoo will be entitled to recover from the Customer all legal and other costs incurred by RedRoo arising from the Customer’s default in payment and the collection of any overdue payment.

4.         DELIVERY TERMS

4.1.     Any time frames quoted by RedRoo for delivery of the Products are estimates only. RedRoo will use its reasonable endeavours to supply the Products in the quantities specified in the Order Confirmation. 

4.2.     RedRoo will not be liable for any Loss suffered by the Customer arising out of any delay or failure to deliver the Products (or any part of them) in accordance with any specified time frame or failure to deliver the Products in the quantities specified in the Order Confirmation. Unless expressly precluded by the Order Confirmation, RedRoo reserves the right to deliver the Product by instalments.

4.3.     Your order will be delivered to the Delivery Location you specified when placing your order. If your Delivery Location is geographically remote, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we despatch your Customer Order. We reserve the right not to deliver to any country that is prohibited by applicable laws.

4.4.     Deliveries are made by third party couriers and take place in accordance with the working hours of those couriers. It is not possible to specify a precise time at which a delivery will take place, and delivery time might vary depending on geographic location of your Delivery Location and the courier used.

4.5.     If you order a Product for international delivery, it may be opened and inspected by customs authorities and may be subject to import duties and taxes when the delivery reaches its destination. You may be required to pay import duties and taxes. RedRoo has no control over these charges and cannot predict the amount.

4.6.     If the Customer does not, or indicates to RedRoo that it will not, take or accept delivery of any of the Products, then these Products will be deemed to have been delivered when the courier was willing to deliver them.

4.7.     RedRoo may suspend or cancel delivery of the Products if RedRoo reasonably believes that the Products may cause injury or damage or may infringe the IPR of any person, or if any payment is owing from the Customer to RedRoo under this Contract or any other contract remains outstanding.  No such suspension or cancellation will in any way constitute admission of liability or fault by RedRoo.

5.         OWNERSHIP AND RISK

5.1.     Delivery will occur when we or the courier have delivered the Product to the Delivery Location or when the Customer collects the Product from RedRoo. After the Product has been delivered:

a)    the Customer is responsible for the Products; and

b)    risk of damage to, or loss or deterioration of, the Product from any cause passes to the Customer.

This means that any damage to the Product arising after delivery or collection is the Customer’s responsibility. RedRoo cannot be held accountable for a Product that is damaged after delivery.

5.2.     Ownership of the Product will pass to Customer on delivery, provided full payment including any delivery charges, has been received by RedRoo.

6.         INSTALLATION SERVICES

6.1.     RedRoo will, on request from you, provide Services for Products.

6.2.     RedRoo reserves the right to refuse to provide Services, for any reason whatsoever, including if RedRoo considers that the Products cannot be safely installed on your vehicle.

6.3.     You warrant that:

a)    the Products you request to be installed on your vehicle are suitable and appropriate for the vehicle;

b)    you have completed your own investigations in relation to the safe and compatible installation of the Products on and/or in your vehicle; and

c)    you have not relied on any representations or information from RedRoo, its employees, contractors or agents in relation to the suitability or compatibility of the Services or the Products, in particular the installation of any particular Products.

6.4.     To the extent permitted by law, the Customer indemnifies RedRoo, its employees, agents and contractors in relation to any claim, Loss or damage, including Indirect Loss the Customer incurs as a result of its use of the Products or the Services.

7.         CONSUMER GUARANTEES

7.1.     Legislation (including the Australian Consumer Law) may provide consumer guarantees or impose obligations on RedRoo which cannot be excluded, restricted or modified, or only to a limited extent. This Contract is subject to such legislation.

7.2.     If the Australian Consumer Law applies to you then our Products and Services come with guarantees that cannot be excluded under the Australian Consumer Law and you are entitled to replacement Products or Services or a refund for a major failure or issue, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced or the Services re-supplied if the Products or Services fail to be of acceptable quality and the failure does not amount to a major failure.

8.         INTELLECTUAL PROPERTY RIGHTS

8.1.     The Customer acknowledges and agrees that all Intellectual Property Rights in the Product and any content on the Website (including text, graphics, software, databases, photographs and other images, videos, sound, trade marks and logos) remains with RedRoo or its licensors, as applicable.

8.2.     All Intellectual Property Rights are expressly reserved. Nothing in these Terms gives the Customer any right in respect of any Intellectual Property Rights owned by RedRoo or its licensors.

8.3.     You acknowledge that you do not acquire any ownership rights by downloading content from the Website. In the event you print off, copy or store pages from the Website (only as permitted by these Terms), you must ensure that any copyright, trade mark or other IPR notices contained in the original content are reproduced.

8.4.     The trade marks and trade names under which RedRoo’s business is carried on are owned by RedRoo and its associated companies together with all IPR in logos, designs, images, symbols, emblems, insignia, slogans, information, drawings, plans and other identifying materials (whether or not registered or capable of registration).

9.         LIMITATION OF LIABILITY

9.1.     For Products, the liability of RedRoo to the Customer is limited, at the option of RedRoo, to the replacement of the Products or the supply of equivalent Products; the repair of such Products; the payment of the cost of replacing the Products or of acquiring equivalent Products; or the payment of the reasonable cost of having the Products repaired.

9.2.     For Services, the liability of RedRoo to the Customer is limited, at the option of RedRoo to RedRoo fixing the issues with the Services within a reasonable timeframe, re-supplying the Services, a refund or paying for the cost of the Services to be supplied again.

9.3.     The limitations in clauses 9.1 and 9.2 do not apply to exclude any terms, conditions, warranties or guarantees implied by law which cannot be excluded, restricted or modified.

9.4.     To the fullest extent permitted by law, RedRoo will not be liable to the Customer for any Indirect Loss in connection with this Contract, however that liability arises (including in contract, tort, indemnity, or pursuant to any common law, equitable or statutory cause of action).

9.5.     The term Indirect Loss means losses which do not arise naturally (that is, according to the usual course of things) from the relevant breach of this Contract, including without limitation loss of profits or revenue, loss of goodwill or reputation, loss of data, loss of anticipated benefits or savings, loss of any prospect or business opportunity, loss of production or other business interruption loss.

9.6.     To the extent permitted by law and except as provided otherwise in this Contract, the maximum cumulative aggregate liability to the Customer regardless of basis (including indemnity, warranty, fundamental breach, negligence, misrepresentation or other contract or tort claim) is limited to the total amount paid by the Customer to RedRoo (excluding Taxes) under this Contract.

9.7.     The liability of a party for any Losses incurred by the other party will be reduced proportionately to the extent that the Loss is caused or contributed to by the other party or its personnel or contractors.  Without limitation to the foregoing, the Customer expressly acknowledges and agrees that RedRoo has no obligation or liability to the Customer under this clause 9 or otherwise to the extent such obligation or liability is based upon or arises from:

a)    the gross negligence or wilful misconduct of the Customer or any of its employees, agents or subcontractors; or

b)    any breach of this Contract by the Customer, and/or any use of any other than for its intended purpose.

9.8.     To the maximum extent permitted by applicable law, the Customer assumes the sole risk and liability of any use of the Product.

9.9.     Nothing in this Contract limits or excludes RedRoo’s liability for death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors.

10.      RETURNS

10.1.  Promptly after delivery Customer should inspect the Product for any possible damage or missing components. Please contact RedRoo immediately if the Product is damaged or defective or if there are any concerns with the Services.

10.2.  RedRoo will honour its legal obligation to deliver the Products and Services which conform to the description on our Website. In relation to Products, we make every effort to show you images and descriptions of the Product which are accurate and realistic. The images of the Product are for illustrative purposes only. We cannot guarantee that the display of colour on the Customer’s viewing screen accurately reflects the colour of the Product. The Product may vary slightly from those images.

10.3.  We do not accept returns for:

a)    damage caused by use with non-RedRoo accessories such as cables and storage cases;

b)    normal wear and tear or aging of the Product, such as scratches, dents, scuffs, plus loosening and wearing of parts over time;

c)    defects or damage caused by misuse, accident, alteration, unusual stress, modification, improper or unauthorized repair, improper storage or third-party applications downloaded to the Product;

d)    damage caused by using the Product outside the permitted or intended uses described in Product Documentation;

e)    modifications of the Product’s firmware or software by anyone other than RedRoo officially;

f)     damage caused by use of the Product with improper voltage, power supply, or batteries; and

g)    damage caused by excessive moisture.

11.      FORCE MAJEURE

11.1.  Neither party will be liable for any delay or failure to perform its obligations under this Contract (other than payment obligations) if such delay is due to Force Majeure.

11.2.  If a delay of a party to perform its obligations is caused or anticipated due to Force Majeure, the performance of that party’s obligations will be suspended.

11.3.  If the Force Majeure Event continues for 30 days, either party may terminate this Contract by written notice to the other party effective from the date of the notice or a later date specified in the notice.

12.      GENERAL

12.1.  In this Contract, unless the contrary intention appears:

a)    headings are for convenience only and do not affect interpretation;

b)    a person includes a corporation, unincorporated association, partnership, joint venture or public, statutory or governmental association or agency;

c)    a statute or regulation includes an amendment, replacement or re-enactment of that statute or regulation;

d)    the word “including” and similar expressions are not words of limitation;

e)    each provision of this Contract shall be interpreted without disadvantage to the party who drafted the provision; and

f)     a reference to conduct includes any omission and any statement or undertaking, whether or not in writing.

12.2.  Any notice in connection with this Contract will be deemed to have been duly given when made in writing and delivered or sent by post or email to the party to whom such notice is intended to be given, at the address or email of that as may from time to time be notified in writing to the other party, provided that the sender has not received a message to the effect that the email was not delivered or that the recipient is ‘out of office’.

12.3.  If any provision of this Contract is invalid, illegal or unenforceable, this Contract takes effect (where possible) as if it did not include that provision.

12.4.  Any failure by RedRoo to insist upon strict performance by the Customer of any provision in this Contract will not be taken to be a waiver of any existing or future rights of RedRoo in relation to the provision.

12.5.  The Contract is governed by the laws of Victoria, Australia. The parties agree to submit to the non-exclusive jurisdiction of the courts of Victoria located in Melbourne, Australia.

12.6.  This Contract contains the entire agreement of the parties with respect to its subject matter and may only be amended in writing.

12.7.  This Contract does not create a relationship of agency, partnership, joint venture or employment between the parties. Neither party has any authority to act for or incur any liability or obligation on behalf of the other party in any manner.

12.8.  The parties agree that the United Nations Convention on Contracts for the International Sale of Goods adopted at Vienna, Austria on 10 April 1980 does not apply to the supply of Products under this Contract.